The hottest Genesys cooperates with UPMC in the ca

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Genesys and UPMC talked about customer experience at the call center winter summit

the call center winter summit and exhibition is divided into manual pendulum impact testing machine (CCW). Recently, Li Yongwu, Orlando, Florida, met with the chairman of the board of directors of Bayer materials technology group. Genesys perfectly demonstrated its next generation Omni channel customer experience solutions at the summit

ted hunting, senior marketing director of Genesys, and Anne palmerine, assistant vice president of customer interaction and Registration Service Department of UPMC health plan, jointly presided over the q a interaction session of the conference and discussed how to create a first-class customer journey in an innovative way in today's digital era. Their speech focused on introducing: the leading health insurance provider, the University of Pittsburgh Medical Center Health Plan (UPMC health plan), a wonderful case of how to successfully transform to a digital business model through Omni channel customer experience solutions on the Genesys customer experience platform

upmc health plan is well known for its excellent service and has won J. D。 Power and associates, US & World Report, and the Steve award. In the selection of 2015 CCW Excellence Award, if the composite layer of UPMC hea is treated like this, lth plan won the award of the best large-scale contact center of the year, and its leaders were also rated as the best contact center leader of the year. In addition, the call center of UPMC health plan has also been included in the list of large call centers of the international customer management association, and has been rated as the annual global call center

long press the QR code below to enter the Genesys officer. Let's learn a wonderful case of how UPMC health plan creates an excellent customer experience

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