The hottest Genesys was selected by gartne in 2014

Genesys was selected into the 2014 Gartner contact center infrastructure leader quadrant

with excellent execution and complete vision, Genesys was selected into the leader Quadrant for six consecutive years. Genesys, a leading customer experience and contact center solution provider, recently announced that it was re selected into the leader quadrant in the Gartner contact center infrastructure Magic Quadrant Report. The Gartner Magic Quadrant report evaluates the vision integrity and execution of the contact center vendors. Based on Gartner's independent analysis, manufacturers are divided into four quadrants: Visionaries, niche players, challengers and leaders. This year, Genesys has been rated as the global leader of contact center infrastructure for six consecutive years

this year, Genesys ranked first in vision integrity for four consecutive years in the annual assessment of the magic quadrant of contact center infrastructure held by Gartner

according to the report, the contact center needs a wide range of functions, structures, features and services to operate. In the process of pursuing easier and lasting integration, lifelong comprehensive reporting and simpler system management, contact center managers are increasingly inclined to purchase a large number or even all of the consumer confidence index (CCI) from the same supplier. Therefore, CCI manufacturers that can provide complete solution series products, including their own products and those of partners and other strategic suppliers, are becoming more and more popular

genesys customer experience platform ensures that the experience provided by the company is consistent with customers' expectations, and the customer process is appropriate. By effectively matching the workload and required staff level in the customer process, companies of all sizes can provide customers with a consistent level of service across various touchpoints, channels and interactions, as well as sales, marketing and customer service departments. The customer experience platform is easy to deploy. According to the market demand, it has launched the primary version for small and medium-sized contact centers, the commercial version for medium-sized contact centers and the enterprise version for large contact centers

paul Segre, President and CEO of Genesys, said: in the past year, Genesys has built the most complete cloud and resident contact center and customer experience solutions for companies of all sizes and levels, and successfully realized our vision. We are honored to be selected as the leader of Gartner contact center infrastructure Magic Quadrant for six consecutive years

about the Magic Quadrant

gartner does not issue official recognition to any manufacturer, product or service described in the Magic Quadrant, nor does it recommend that technical users only select those manufacturers with the highest scores. The Magic Quadrant only uses what insiders consider a research tool, which does not mean that it is a specific guide to action. Gartner disclaims any express or implied warranty for this research, including any warranty of merchantability or applicability to a particular 1. The technical performance of such equipment must be used for fair and effective management purposes

about genesys

genesys is a market leader in multi-channel customer experience (Cx) and cloud and resident contact center solutions. We help brands of all sizes turn CX excellence into performance excellence. Genesys customer experience platform can span a variety of contacts, channels and interactions. 2. The pressure experiment machine creates a coherent and best customer process, making customers become brand advocates. Genesys has more than 500 loyal customers in 80 countries around the world, helping them handle more than 100 million digital and voice interactions every day